Contracting is a major project for most people, whether it is building a home or replacing a heating and air conditioning system.

There is no way to ensure that every person will be satisfied every time with every job done by every contractor in North Carolina. It is hoped that the information presented on these pages will increase the odds in your favor.

People who know what they are doing seldom get burned in business transactions. They shop and compare. They expect to pay more for quality products and service. They are careful about "bargains," because, as the old saying goes, if a deal sounds too good to be true, it probably is.

If needed, ask for advice or pay for it. It may cost you time and money, but it saves grief.

Beware of any contractor who arrives at your home and announces a "serious" problem that must be taken care of immediately. Get a second opinion.

Most reliable contractors are too busy to go door to door looking for work, or to solicit business by phone (although some do distribute neighborhood flyers or promotional mailings).

Beware of special introductory offers and of salesmen who want to use your home as a "model" in exchange for a bargain rate.

Beware of fly-by-night sales pitches ("while we’re in the neighborhood" or "we have some extra materials left over from a job down the street").

Be suspicious of any offer that is good only today.

Be suspicious of any offer to make "on the spot" repairs.

Be careful with any contractor who pushes for part or all of the payment in advance, or with any contractor who needs payment in advance to purchase equipment for the job. This is especially true if it was the contractor who initiated the contact. Smart people pay at stages of work, or when the job is complete. Some specialized, one-of-a-kind custom work requires a good faith deposit, but exercise good judgment.